Privacy Policy

1. Who are we?

When we say “JCPF”, EnergyHealer, “we”, “our” or “us”, we mean the Joseph Carey Psychic Foundation Charity. Our office is based in Portsmouth, See our contact us page for more information.

We provide an easy-to-use online platform for practitioners of the complementary industry.

2. What does this notice cover?

This notice describes how we process personal data. When we say “personal data” we mean information that relates to you, and from which you can be identified. Personal data includes your name, email, address, telephone number, bank account details, payment information, support queries, community comments and so on. In some countries, personal data can also include information about your device, such as your IP address and device type.

This notice applies to personal data we collect on the Energy Healer UK Portal in connection with any services we provide. It also applies to personal data we collect from third party data sources, and through surveys, customer support, promotional programmes and training. For this notice, we’ll just call them our “services”.

3. What information do we collect?

When placing an order or filling out a form on our site, as appropriate, you may be asked to enter your name, postal address, telephone number or email address. You may, however, visit our site anonymously.

4. What do we use your information for?

Any information we collect from you may be used in the following ways:

To send periodic emails – mainly – newsletter updates. The email address you provide for order processing may be used to send you information and updates pertaining to your order, as well as timely company news and announcements regarding related products and services. Note: If at any time you would like to unsubscribe from receiving future emails, we include unsubscribe instructions at the bottom of each email. To personalize your experience, your information helps us to better respond to your individual needs.
To improve our website. We strive to improve our website offerings based on the information and feedback we receive from you.
To improve customer service. Your information helps us to more efficiently respond to your customer service requests and support needs.
To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.
To administer a contest, promotion, survey, or other site feature.

5. Cookies and similar tracking technology

We use cookies and similar tracking technology (“cookies”) to collect and use personal data about you, including to serve interest-based advertising. For more information about the types of cookies we use and why, and how you can control them, please see our cookie notice.

No. Never. The JCPF does not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

7. Personal data retention

We’ll retain your personal data for as long as we’ve a relationship with you and for a period of time afterwards where we have an ongoing business or legal need to keep it. For example, to comply with legal or accounting requirements. After that, we’ll make sure it’s deleted or anonymised.

8. Security

Security is a priority for us when it comes to your personal data. We’re committed to protecting your personal data and have appropriate technical and organisational measures in place to make sure that happens.

9. Your rights

It’s your personal data and you have certain rights relating to it. When it comes to marketing communications, you can ask us not to send you these at any time. Just follow the unsubscribe instructions in the marketing communication or make your request using the details in the ‘How to contact us’ section.

You also have rights to:

Know whether and what personal data we hold about you, and to correct it if it’s inaccurate or out-of-date.
Request a copy of your personal data, or ask us to restrict processing your personal data or delete it.
Object to our continued processing of your personal data.
Not be subject to wholly automated decisions that have legal or significant effects upon you, and to challenge the decision and request a human review.

You can exercise these rights at any time by making a request using the details in the ‘How to contact us’ section.

If you’re not happy with how we are processing your personal data, please get in touch with us using the ‘How to contact us’ section. We’ll review and investigate your complaint, and get back to you within a reasonable time frame. You can also complain to your local data protection authority. They will be able to advise you how to submit a complaint.

10. Updates to this notice

We may update this notice from time to time. If we make a material change, we’ll make sure we let you know, usually by sending you an email or posting a notice on our websites and in our apps.

11. How to contact us

We’re always keen to hear from you. If you’re a current user of our services, you can get in touch [email protected].